Category: Windows 10 / 11

Remote Desktop Gateway (RD Gateway) has an Universal Print Driver that is good at “creating” remote printers. Sometimes, a printer may not create on the server which causes the printer to not display when you try to print from an application like Soarian and CareXpress We need to open up Devices & Printers on YOUR […]

Usually this is due to very high security on your network Please provide this to your IT resource Ports 3389 (RDP-TCP) and 3391 (UDP) must be open to Crouse’s network Usually, a Firewall, proxy or other Network security device has these blocked

setup a new option for connecting in via Remote Desktop directly rather than using VPN (Palo Alto) or Citrix. You will find this a much easier and stable option.   With this option, you only need to  use the Remote Desktop application.   You will need to make a one-time change on your home PC: […]

  If you get repeated prompts for login and you are using IE with these values, please try this link. It will import a value into your computer’s registry to set the security to the current latest that will work with our Gateways There are a couple of issues here and separated into sections See […]

A doctor called and was having issues logging into Crouse from an Upstate Computer. I spoke with the Upstate Help Desk, this is an issue where the Single sign on, on the upstate computer is conflicting with the single sign on from the remote Crouse gateway. They explained the Physician would need to suspend the […]

If you cannot use IE, add CHNET\  to the box that comes up. For example:  CHNET\CrouseUser OR… You must use Internet Explorer and make https://gateway.crouse.org a Trusted Site Add as a Trusted Site   Make it so that it’ll pass your credentials to the Trusted Site     Tools > Internet Settings > Security > […]

Background Depending on which version of Windows client you have and whether you’re connecting in through RDP to a workstation or server, is how we must handle printers Print Drivers   Windows 7 Client to Windows 7 Client From what I have tested, the Remote Desktop Easy Print Driver doesn’t seem to work. So: Make sure […]

If you see this ugliness in Internet Explorer: Try this:  Gear > Internet Options > General > (Browsing History) > Delete                                     (Preserve Favorites; Temp Internet Files; Cookies and website Data; History; Download History) > Delete button Second […]

Process Please contact your Crouse Hospital Resource for permission/authorization to remote in Once you get authorization, please call the Crouse IT Helpdesk to change the password and enable your account. You can contact them at 315-470-2600 ** Please note:  We can only send an email Securely to your Corporate Email. We cannot change your password […]

Microsoft is currently pushing out updates. Long story is Microsoft used some code from Oracle for the RDP protocol. They are hardening up the security ** Problem is that not everyone is patched so this message will be rampant. Option 1 (easy, preferred) Run this key. You should open/save/import/yet Reboot Required Option 2 From an Admin […]