If you receive this error after logging in and attempting to launch and application (such as Lawon pictured here), please clear your cache in your work/home browser. Please close your browser and and log back in. MSEdge Settings > Privacy, search, and services > Clear browsing data > Clear browsing data now Google Chrome Settings […]
Category: Windows 10 / 11
RDP WebClient (HTML5) – Special Notes
Special Notes If you get a page error signing into Soarian, close Soarian and reopen the icon. Printing works using the “Remote Desktop Virtual Printer(Redirected)” option. It will print it to a PDF which your home computers browser will see in Downloads. The filename will be “Remote Print Job.pdf” as shown below. We have worked […]
RDP WebClient (HTML5)
To Open a Remote App using Crouse RDP Webclient Access the Webclient through this URL. o https://portal.crouse.org Sign In with username and password. o Any username syntax works, ie: chnet\username, username, or username@crouse.org You are now presented with apps you have assigned. Open an app. o While it is connecting you will have the normal […]
An Authentication Error Has Occurred
This is due to the hardening of security in Windows 11. To connect to Crouse, you need to have TLS 1.2 (Client) enabled on your local workstation. Microsoft does not support TLS 1.3 on Windows Server 2019. Reference this article To enable it, the easiest way is to run this “key” as an Administrator. You […]
Connect to AWS Workstation (Windows)
You will need to make a one-time change on your home PC: Click start, type MSTSC, hit enter. In the box that pops up, click the down arrow next to Show Options Enter the computer name, appended with: .snet.crouse.org, i.e. CROUSE-AWSPC.snet.crouse.org. Leave Username blank. Click the Display tab. If you have 2 monitors and want […]
Keeps prompting for Credentials
Cannot launch Apps or RDS to workstation On Windows 10 or Windows 11, you may run into a situation where you are repeatedly asked for your credentials–even though you know they are correct. This can happen if you changed your password or an older password got cached on your computer. This causes Windows to try […]
Loading Virtual Machine after Windows Update
After upgrading Windows 11 to build 22H2 (OS Build 22621.521), RemoteApps broke. After you log in, approve DUO authorization, you were presented with a “Loading the virtual machine…” window that would be indefinite For Sys Admins, please set “Turn Off UDP On Client” to Enabled. This seems to have no adverse affects on RDP in […]
How to Launch Programs/Apps
Surf to https://gateway.crouse.org Enter in your Crouse Username and Crouse Password Select the reCaptcha box (I’m not a robot) In this example, I chose “CNN” as my RemoteApp. Other RemoteApps include CareXpress, Soarian Clinicals and Soarian Financials Many browser put a download link in the bottom of the browser. Click on Open/Run Please be certain that the “Name” […]
Another user of your computer is currently using this connection
Error Message: Another user of your computer is currently using this connection Resolution: To resolve this, you simply need to disconnect the existing session, and then attempt to login again. You can do this by clicking on the “Remote Desktop” icon in the lower right corner of your screen, in the Task Tray, and disconnecting […]
Prevent Frequent Disconnects
For best reliability and to prevent Windows disconnects please turn off MAC randomization by following the below instructions. Select the Start button, then select Settings > Network & Internet > Wi-Fi > Manage known networks. Choose the network, then select Properties, Turn off Use random hardware addresses for this network. Re-join the network.