To Open a Remote App using Crouse RDP Webclient

• Access the Webclient through this URL.
  o https://portal.crouse.org
• Sign In with username and password.
  o Any username syntax works, ie: chnet\username, username, or username@crouse.org
• You are now presented with apps you have assigned.

• Open an app.
  o While it is connecting you will have the normal DUO popup on your phone. Additional apps being opened during the same session WILL NOT require additional DUO prompts.o Apps will by default load in a new tab of the webcliento Applications, especially the first one on a fresh session, might take a short while to load. If it takes a lot longer than usual, click “Show Details” to see a better summary of the application loading.

• Use Apps as you normally would. Apps load on the same “desktop”, but you can navigate easily between them using the buttons at the top of the screen.

Special Notes

• If you get a page error signing into Soarian, close Soarian and reopen the icon.
• Printing works using the “Remote Desktop Virtual Printer(Redirected)” option. It will print it to a PDF which your home computers browser will see in Downloads.
• The filename will be “Remote Print Job.pdf” as shown below. We have worked with Microsoft support and this cannot be changed and is a limitation of the webclient. Rename the file on your source computer to whatever it needs to be. Subsequent print jobs will be appended with (1), (2), (3), etc…

• Copy and Paste works.
  o File redirection does not work. You cannot open a file from your home PC on the WebClient, and vice-versa.
• Timeout is set to 5 minutes, as usual.
  o When you go back to the browser tab, an Imprivata login screen will be presented. Once you login, your apps will re-appear on the top menu.
• Your browser is the interface to these apps, so navigate the browser like you would any website.
  o Go fullscreen by using F11 on your keyboard or by clicking the double arrow in the navigation bar.
  
• If the display is not fit correctly, try zooming in-or-out on your browser. Do this by holding CTRL and hitting – or +.
  o The same goes for the WebClient application, click on it and use CTRL – or + to Zoom.