If you receive this error after logging in and attempting to launch and application (such as Lawon pictured here), please clear your cache in your work/home browser. Please close your browser and and log back in. MSEdge Settings > Privacy, search, and services > Clear browsing data > Clear browsing data now Google Chrome Settings […]
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Connect to AWS Workstation (macOS)
Install the Microsoft Remote Desktop app from the Mac App Store and then open it Open the app’s preferences Click ‘User Accounts’. Click the plus icon in the lower left and configure your Crouse account as follows Enter your username as chnet\FirstnameLastname Leave the password field blank Friendly name can be anything, i.e. Me Click […]
Connect to AWS Workstation (Windows)
You will need to make a one-time change on your home PC: Click start, type MSTSC, hit enter. In the box that pops up, click the down arrow next to Show Options Enter the computer name, appended with: .snet.crouse.org, i.e. CROUSE-AWSPC.snet.crouse.org. Leave Username blank. Click the Display tab. If you have 2 monitors and want […]
Keeps prompting for Credentials
Cannot launch Apps or RDS to workstation On Windows 10 or Windows 11, you may run into a situation where you are repeatedly asked for your credentials–even though you know they are correct. This can happen if you changed your password or an older password got cached on your computer. This causes Windows to try […]
Loading Virtual Machine after Windows Update
After upgrading Windows 11 to build 22H2 (OS Build 22621.521), RemoteApps broke. After you log in, approve DUO authorization, you were presented with a “Loading the virtual machine…” window that would be indefinite For Sys Admins, please set “Turn Off UDP On Client” to Enabled. This seems to have no adverse affects on RDP in […]
Duo App Enrollment (Preferred)
Enroll DUO Multi-Factor using the DUO Mobile App for iPhone/Android Please follow these steps to enroll your Crouse Hospital User ID to utilize DUO Multi-Factor Authentication. Once you have completed these steps, whenever you are logging into Crouse Hospital remotely, you will be prompted to approve the login via the Mobile App on your iPhone/Android […]
macOS High Sierra older version of RDP
High Sierra presents this when you try to download Microsoft Remote Desktop Sometimes, the “Download” button does not work. The method presented here is unofficial and Crouse cannot condone or support this, but presents this method as a baseline for your convenience Download the previous version of the Microsoft Remote Desktop client Move your […]
Connect to Work Computer
Open Play Store and install Remote Desktop by Microsoft Once installed, click Open Click on the Plus (+) on the top right and Add PC Enter in your Work Computer name Enter in your Crouse Username and Crouse Password […]
How to Launch Programs/Apps
Open Play Store and install Remote Desktop by Microsoft Once installed, click Open Click on the Plus (+) on the top right corner > Add Workspace Workspace is: https://gateway.crouse.org […]
Prevent Frequent Disconnects
For best reliability and to prevent Windows disconnects please turn off MAC randomization by following the below instructions. Select the Start button, then select Settings > Network & Internet > Wi-Fi > Manage known networks. Choose the network, then select Properties, Turn off Use random hardware addresses for this network. Re-join the network.